HiTECH LED After-sales Service Directory
HiTech Technology Co., Ltd. (hereinafter referred to as “HiTECH LED”) promises that all LED lamps sold by the company have passed the strict quality inspection of the QC department of the company, and have reached the shipping standard and provided three -year after-sales guarantee service. The specific warranty terms are as follows.
Under normal use of the luminaire, if it is confirmed by HiTECH LED or confirmed by a third-party organization that it is a quality problem of the product itself, we will provide free replacement service for the product within 12 months from the date of production; From the thirteenth month to the thirty-sixth month, we provide free repair service to our customers, free replacement parts and free shipping charges for accessories. If the products need to be repaired, the shipping cost of returning to our company will be borne by the customer.
This product warranty agreement applies to foreign customers who contact us directly. The maintenance service outside the warranty period HiTECH LED only charges the device fee and transportation packaging fee (the date of manufacture is based on the DATE CODE on the product). The product warranty of the trading company and domestic agent that cooperates with our company will be negotiated separately.
The following situations are beyond service for free
- The purchased product has exceeded the warranty time range.
- Non-HiTECH LED authorized maintenance personnel to disassemble, repair, modify the damage caused by the product.
- Failure to install and use in accordance with the requirements of the product specification.
- Failure caused by squeezing or falling, damage caused by water ingress.
- Damage caused by irresistible external forces such as fire, earthquake, lightning, etc.
- Individual lamps may appear 0.1%-0.2% of the lamp bead after a long period of use. This is normal and is not a product quality problem.
- After the company provides a free power supply, PCB board, lamp beads, and other accessories, the user needs to return the damaged parts to our company.
- Our E40/E39 and E27/E26 lamp series lamps, such as LED high bay lights and LED corn lamps, should not be used or installed in a sealed environment or device except for the waterproof and dustproof series.
- HiTECH LED has the final interpretation of this directory.
HiTECH TECHNOLOGY CO., LTD
Revision time: 2019.01