HiTECH LED After-sales Service Directory
HiTech Technology Co., Ltd (hereinafter referred to as “HiTECH LED”) guarantee that all of the LED lights being sold are QC passed, and meet the shipping standards with 3 years warranty. Specific terms are as follows:
Under normal use, lamps verified to be the quality problem by HiTECH LED or the third-party testing authority, HiTECH LED will offer exchange service within 12 months from the production date, from the thirteenth month to the thirty-sixth month, HiTECH LED will offer free repair service, shipping freight caused by the warranty process will be borne by the shipper (that’s, shipping freight for the returned parts shall be borne by the buyer and the redelivered new parts shall be borne by Hitech). HiTECH LED will only bear the responsibility with our direct contact clients. For maintenance service beyond guaranty, HiTECH LED will only charge for the parts and shipping freight. The production date is subject to the Date Code on the products.
The following situations are beyond service for free:
The products have been exceeded the warranty period.
Damage caused by serviceman’s disassembly, maintenance, refit without HiTECH LED’s authorization.
Breakdown caused by substandard installation or operation not according to the specification requirements.
Breakdown caused by move, drop, water seepage, or scoring.
Damage caused by the irresistible force factor, such as fire, earthquake, thunder and lightning, etc.
It’s the normal phenomenon that 0.1%-0.2% LED chips burnt out on the lamp, this is out of the range of repair or exchange.
Clients should return the damaged parts to HiTECH LED after receipt of HiTECH LED’s offer for free new parts, such as power supply, PCB Plate, and LED Chip, etc.
HiTECH LED’s E40/E39 and E27/E26 series lights like LED high bay light and LED corn light, except the waterproof and dustproof series, could not be used or installed in a sealed environment or fixture. And before installation, the traditional ballast or transformer on the fixture must be removed.
The final interpretation to this directory will be owned by HiTECH LED.
HiTech Technology Co., Ltd