Warranty Service

>Warranty Service
Warranty Service 2018-06-28T11:54:11+00:00

售后服务指南

After-sales Service Directory



海创科技有限公司承诺本公司所售出的所有LED灯具都通过本公司QC部门质量检测,达到出货标准,并提供三年售后保障服务。具体保修内容如下:

HiTech Technology Co., Ltd guarantee that all of the LED lights being sold are QC passed, and meet the shipping standards with 3 Years guaranty. Specific warranty as follows:

保修范围:

Warranty range:

灯具正常使用情况下,经我司确认或是第三方权威机构检测确认属于本身质量问题的产品,自生产之日起十二个月内,我司提供产品退换服务;自第十三个月起至第三十六个月止,我司向客人提供免费维修服务;保修过程所产生的运费由寄方承担。且我司只承担与我司直接联系的客户间的产品问题责任。质保期以外的维修服务,海创科技仅收取器件费和运输包装费。(生产日期以产品上的DATE CODE为准)

Under normal use, lamp is verified to be the quality problem by HiTech or the third-party testing authority, HiTech will offer exchange service within twelfth months from Date Code, beyond thirteenth months HiTech will offer free repair service in the guaranty time. Shipping freight caused by the warranty process will be born by the shipper. HiTech Technology will only bear the responsibility between our directly contact clients. HiTech will charge for the parts and shipping freight for maintenance service beyond guaranty. The production date is subject to the Date Code on the products.

下列情况,不属免费保修服务范围:

The following situation is beyond service for free:

1. 所购产品已超出保修时间;

The products have been beyond warranty.

2. 非海创科技授权维修人员擅自拆卸、维修、改装所造成的损坏;

Damage caused by maintenance staff’s disassembly, maintenance, refit without HiTech Technology Co., Ltd’s authorization.

3. 未按规格书的要求安装、操作所引起的故障;

Breakdown caused by substandard installation or operation without according to the specification requirements.

4. 因移动或跌落而造成的故障、进水造成的损坏、划伤或破损;

Breakdown caused by move, drop, water seepage, or scoring.

5. 因不可抗拒力造成损坏的,如火灾、地震、雷电等;

Damage caused by the irresistible force factor, such as fire, earthquake, thunder and lightning, etc.

6. 个别灯会出现0.1%-0.2%灯珠的死珠情况属正常现象,不列入返修范围;

It’s the normal phenomenon that 0.1%-0.2% LED chips burnt out on the lamp, this situation is out of the range of repair or exchange.

注意事项:

Cautions:

  1. 我司在免费提供电源、PCB板、灯珠等配件后,用户需将对应损坏的部件返还我公司;

Clients should return the damaged parts to HiTech after receipt of HiTech’s offer for free new parts, such as power supply, PCB Plate, and LED Chip, etc.

  1. 我司E40和E27灯头系列灯具如LED工矿灯和LED玉米灯等灯具,除防水和防尘系列以外,不得使用或安装于密封的环境或者装置内。且使用前必须摘除传统装置上的镇流器或变压器。

HiTech Technology’s E40 and E27 series LED Lights, in addition to Waterproof and dustproof series, such as LED High Bay Light and LED Corn Light, could not be used or installed in  a sealed environment or fixture. Before installation, it must remove the traditional ballast or transformer on the fixture.

  1. 对本指南的最终解释权归海创科技有限公司所有。

The final interpretation to this directory will be owned by HiTech Technology Co., Ltd.

海创科技有限公司

HiTech Technology Co., Ltd